After Sales Service
Thank you for booking with Cruise.Com
You will soon receive the confirmation for your upcoming cruise. Please read it carefully and make sure that everything is correct, including names as they appear on your citizenship identification, sailing date and ship, and gateway air city if applicable. Please contact your booking agent if anything is incorrect.
In an effort to prepare you for your upcoming cruise, we have compiled a list of frequently asked questions to help you. These cover all of the basic aspects of cruising from packing to embarkation. We hope this information helps you to prepare for your cruise. However, should you have any additional questions please feel free to contact us and we will be happy to assist you. We look forward to assisting you and helping to make your cruise experience a pleasant one.
Embarkation times are printed on the cruise ticket that you receive with final documents. Generally, you will be allowed to board two or three hours before the ship sails. Keep in mind that you must be on the ship at least one hour before departure, and the gangway will be pulled thirty minutes before sailing.
Prior to boarding, you will pass through a security checkpoint. Next, you will be required to complete ship check-in formalities. For this procedure, you will need to present your travel documents, including your cruise ticket, all completed immigration forms provided with your final documents and the required identification as noted above.
Upon completion of check-in, you will receive a guest identification card. This card will serve as your identification on-board. It will also serve as your identification for security procedures when embarking and disembarking the ship and when making purchases on board.
As you walk up the gangway, a member of the cruise staff will welcome you aboard. Your luggage will be delivered to your cabin shortly after it arrives at the ship. You carry nothing but your hand luggage. Once you are on board you are free to explore the ship. Refreshments are available during embarkation and most cruise lines offer a nice buffet lunch (depending on the departure time).
Most cruise lines include transfers between the airport and the pier on embarkation/disembarkation day if you have purchased an air/sea package directly with them. Passengers providing their own air must get their own transportation to/from the pier. Prepaid transfers can be purchased separately from most cruise lines. Flight information must be provided to the cruise line with final payment if separate transfers have been purchased.
For security reasons most cruise lines have implemented a "no visitor" policy aboard their vessels.
Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. Be sure to bring a sufficient supply of medication and transport it in the original container. It is also a good idea to carry a written list of your medications in case they are lost. The list should include the name of the drug, dosage, and times taken.
Most cruise lines have set up a "cashless" system designed to make your life on board as simple as possible. You simply sign a receipt for each of your on-board purchases and then settle your shipboard account at the end of the cruise. Cash, VISA, American Express, MasterCard, Discover, and traveler's checks are accepted as payment on most cruise lines.
Shipboard Check Cashing Policy
Most cruise lines will cash traveler's checks. Personal checks cannot be cashed and cash cannot be drawn from your shipboard account.
All cruise lines offer extensive shore excursion programs designed to enhance your cruise experience. Shore excursions will help you make the most of your time in port and provide you with the best transportation and guide services available. For certain destinations, such as Europe, tours can be pre-requested by completing the form found in the shore excursion brochure sent to you 4-6 weeks prior to departure. On other cruises you can book your tours through the shore excursion office once you are on-board.
Don't forget to pay your cruise in full prior to the final payment date noted on your invoice. Failure to pay by that date may result in your reservation being canceled and your deposit being forfeited. No personal checks accepted.
If you have booked your cruise vacation and need service assistance, call:
Mon - Fri 8am - 12am
Sat & Sun 9am - 7pm