Frequently Asked Questions

Most cruise lines include transfers between the airport and the pier on embarkation/disembarkation day if you have purchased an air/sea package directly with them. Passengers providing their own air must get their own transportation to/from the pier. Prepaid transfers can be purchased separately from most cruise lines. Flight information must be provided to the cruise line with final payment if separate transfers have been purchased.

Generally, you will be allowed to board two or three hours before the ship sails. Keep in mind that you must be on the ship at least one hour before departure, and the gangway will be pulled thirty minutes before sailing.

Upon completion of check-in, you will receive a guest identification card. This card will serve as your identification on-board and will be used as your payment method for all onboard charges. In addition, it will also serve as your identification for security procedures when embarking and disembarking the ship and when making purchases on board.

As you walk up the gangway, a member of the cruise staff will welcome you aboard. Your luggage will be delivered to your cabin shortly after it arrives at the ship. You will only have your hand luggage while boarding so be sure to keep important articles such as medicines, cameras, diapers and other necessary items in your carry-on luggage. It's also a good idea to pack your bathing suit in your carry-on luggage so that you can enjoy the pool area while waiting for your luggage to be delivered. Once you are on board you are free to explore the ship. Refreshments are available during embarkation and most cruise lines offer a nice buffet lunch (depending on the departure time).

For security reasons most cruise lines have implemented a "no visitor" policy aboard their vessels.

• Mass Media: Most ships have a daily newsletter with news, headlines, selected stock quotes and sports scores. Staterooms on most ships are equipped with televisions featuring a variety of news and entertainment channels.
• Telephone: While most ships have telephones in passenger cabins, you can also call someone on shore through the ship's radio operator while at sea. Please note that the costs for ship to shore calling can be quite high. You can make phone calls from most ports and most cellular carriers offer international calling plans as well as Cellular at Sea plans that you can purchase for the specific time period before you depart for your trip. If you plan of making phone calls while abroad then pre-purchasing an international calling plan from your cellular carrier can help save you money. Please note that the Caribbean is considered international and roaming charges will apply if an international calling plan is not purchased. Please contact your specific mobile carrier for detailed information about the calling plans that they offer.
• Fax and Internet: Many ships have fax capabilities and internet access. If you plan on using internet while onboard it is often less expensive to purchase an internet plan. Internet packages vary according to the amount of minutes purchased and can be used by most cell phones, laptops or other mobile devices. Information about specific plans can usually be found in your stateroom or at guest services.

Gratuities vary by cruise line and are usually added to your shipboard account. A general rule of thumb is to plan for about $12.50 to $15.00 per person per day which includes gratuities for your room steward and dining room staff. On many cruise lines it is now possible to prepay the above gratuities. Certainly, if you have received exceptional service from an employee and want to give an additional tip as a token of appreciation, then cash can certainly be offered. On most cruise lines a 15%-18% gratuity is automatically added to beverage purchases, spa packages and other service related items which you may adjust according to services rendered. Most luxury cruise lines and river cruise lines include tipping in the price and will advise you accordingly.

Most cruise lines have set up a "cashless" system designed to make your life on board as simple as possible. You simply sign a receipt for each of your on-board purchases and then settle your shipboard account at the end of the cruise. Cash, VISA, American Express, MasterCard, Discover, and personal or traveler's checks are accepted as payment on most cruise lines.

Most cruise lines will cash traveler's checks. Personal checks cannot be cashed and cash cannot be drawn from your shipboard account.

Almost all cruise ships have laundry facilities and a great many provide dry-cleaning services. There is, however, an additional charge for professional laundry and dry-cleaning services. Many ships also have self-service launderettes.

All cruise lines will make your "special" day special. Most will even treat you to a complimentary cake and a chorus of Happy Whatever to honor the occasion.

Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully-equipped medical facility and staff to handle almost any emergency.

Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. Be sure to bring a sufficient supply of medication and transport it in the original container. It is also a good idea to carry a written list of your medications in case they are lost. The list should include the name of the drug, dosage, and times taken.

Please note that charges are usually incurred for services provided by onboard medical personnel. This is another reason why the purchase of travel insurance is very strongly suggested.

Shore excursions can be purchased in advance with the Cruise.com Shore Excursion Department or with the cruise line. Shore excursions will help you make the most of your time in port and provide you with the best transportation and guide services available. Excursions can range from simple walking tours to zip-lining, helicopter rides and even custom shore excursions.

AIR TRAVEL
All U.S. citizens including children must present a passport or other approved travel document when entering the United States by air. U.S. citizens can present a passport, NEXUS card at airports with NEXUS kiosks, U.S. military ID with travel orders, or a U.S. Merchant Mariner Document when on official business.

CRUISE TRAVEL
U.S. citizens returning home from Canada, Mexico, the Caribbean or Bermuda, by land or sea, will be required to present one of the travel documents listed below.

U.S. Passport – This is an internationally recognized travel document that verifies a person’s identity and nationality. It is accepted for travel by air, land and sea.

U.S. Passport Card – This is a new, limited-use travel document that fits in your wallet and costs less than a U.S. Passport. It is only valid for travel by land and sea.

Trusted Traveler Program Cards – NEXUS, SENTRI or FAST enrollment cards can speed your entry into the U.S. and are issued only to pre-approved, low-risk travelers. The cards are valid for use at land or sea; the NEXUS card can be used in airports with a NEXUS kiosk.

Note: Cruise Ship Passengers: U.S. citizens on closed-loop cruises (cruises that begin and end at the same U.S. port) will be able to enter or depart the country with a birth certificate and government-issued photo ID. Please be aware that you may still be required to present a passport to enter the countries your cruise ship is visiting. Check with your cruise line to ensure you have the appropriate documents.

U.S. and Canadian citizen children under age 16 arriving by land or sea from contiguous territory may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card.

U.S. and Canadian citizen children under age 19 arriving by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card.

The group should be prepared to present a letter on organizational letterhead with the following information:

• The name of the group and supervising adult;
• A list of the children on the trip, and the primary address, phone number, date of birth, place of birth, and name of at least one parent or legal guardian for each child; and
• A written and signed statement of the supervising adult certifying that he or she has obtained parental or legal guardian consent for each participating child

These rules, requirements and regulations became effective on June 1, 2009 and replace all previous requirements. Cruise.com is not liable for any fees or penalties if passengers are denied boarding for failure to provide adequate documentation of citizenship.

OUR RECOMMENDATION
Cruise.com strongly recommends that all guests travel with a valid passport during their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.

Guests who need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.

All Non-U.S. citizens: Any non-US citizen who has previously been admitted to the United States for permanent residence must carry their passport and Alien Registration Receipt Card. All other non-U.S./non-Canadian citizens must have valid passports and any necessary visas. Such guests should verify carefully the existing identification requirements for their particular travel situation, as these requirements may change.

IMPORTANT: ALL guests should carefully verify the existing identification requirements for their particular travel situation DIRECTLY WITH THE CRUISE LINE OR THEIR LOCAL CONSULATES OR EMBASSIES, as these requirements may change. Guests arriving for embarkation without proper documentation may be denied boarding and will not be entitled to a refund.