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Holland America Special Needs Information

Guests with Disabilities
Holland America does not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. Holland America offers a limited number of staterooms designed to be wheelchair and scooter accessible.

Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps, particularly during low or high tide.

For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. In some situations, mobility assistance will involve carrying guests. Situations may occur in which mobility-impaired guests may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding the carrying of mobility-impaired guests and their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the guest, etc. The Captain will try to reasonably accommodate guest needs.

Guests must also be aware that certain third party transfer and shore excursion facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure that other companies providing transfers and shore excursions comply with legal requirements, we cannot guarantee all of these companies are able to provide facilities that are accessible to persons with disabilities. For detailed, up-to-date information on accessibility issues involving shore excursions, we strongly recommend visiting the Shore Excursion Office on board.

In limited situations (either on board or ashore), where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we may find it necessary to ask the individual to make alternative travel arrangements. Guests who are unable to care for their basic needs (e.g. dressing, eating and attending safety drills) MUST have a capable traveling companion. It is essential that we be notified of any special medical, physical or other requirements you may have as soon as possible.

Due to a limited number of wheelchairs on board, guests who require the use of a wheelchair should plan to bring their own rather than relying on the availability of Holland America's equipment. Wheelchairs and scooters must be stored inside the cabin. Holland America's wheelchairs are for onboard use only and are not allowed off the ship.

With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. If you plan to bring a service animal, you must call our Access and Compliance Dept. at 800-426-0327 ext.4514 or 206-304-5306. You will need to provide health certificate documentation for the animal. Please talk to your travel agent about this requirement.

Guests who need continuous oxygen for chronic conditions must make their own arrangements prior to travel. Contact your travel agent for more information. Also, bring the service company's address and their local contacts in foreign countries, as applicable.

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