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Cruise.com Awards & Certifications

At Cruise.com, we are very proud of our team of professional cruise consultants. Our counselors choose to participate in continuous recurrent training to keep their industry knowledge current and to remain knowledgeable on new ships and itineraries.

Below are brief descriptions of industry certification programs and what they mean so that you may familiarize yourself with these important certifications before meeting our Cruise Experts.

Royal Caribbean Agency of the Year Award

MSC Cruises Online Partner of the Year Award

CLIA's Cruise Academy

The most recognized nationally certified program for cruise consultants. This program offers four achievement levels: ACC (Accredited Cruise Counselor), MCC (Master Cruise Counselor), ECC (Elite Cruise Counselor), and ECCS (Elite Cruise Counselor Scholar).

Certified Travel Counselor

A designation conferred by the Institute of Certified Travel Agents on travel professionals who have completed a rigorous five-part program of professional study and testing and attained at least five years of travel industry experience. CTCs must continue their education in order to retain their certification.

Norwegian Cruise Line — NCL University

NCL University, a very comprehensive program offering three achievement levels: Freestyle Specialist, Freestyle Advanced Specialist and Freestyle Certified. Agents completing this program have a broad knowledge of all NCL products and itineraries.

Royal Caribbean — The WOW Academy

There are three achievement levels: Apprentice, Specialist and Expert. Graduates of the WOW Academy are experts in Royal Caribbean ships, itineraries and onboard programs.

Celebrity Cruises — The Five Star Academy

There are five achievement levels: 1 Star, 2 Star, 3 Star, 4 Star and 5 Star. This program keeps agents up to date on all Celebrity ships, itineraries and features of the Celebrity Cruise products.

Holland America Line — The Holland America Line Academy

Graduates of this training program have extensive knowledge of Holland America Line’s ships, itineraries, services and amenities.

Cunard Line — The Cunard Academy

There are four achievement levels: First Officer, Staff Captain, Captain and Commodore. Agents completing this comprehensive program are experts on all Cunard ships, itineraries and aspects of Cunard cruises.