Top Ten Gold Award
Caribbean Cruise Review, Gold Award Winner
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Cruise.com our "TopTenREVIEWS Gold Award" winner is a warm, welcoming website that offers a number of tools so you can browse, sort and compare and contrast several vacation packages easily, with just a few mouse-clicks. This site is a breeze to navigate, so even novice computer users can find the ideal cruise with all their favorite amenities.
Easy-to-access information, multiple ways to contact friendly customer support representatives and concise, comprehensible forms moves the booking process along at Cruise.com.
The vast information this service provides on each and every port of call is impressive. You will find facts about ports of call, weather, shopping, transportation and emergency services — all of this, accompanied by visuals from photos, webcams and virtual tours, makes it easy to feel well informed from your PC.
Cruise.com boasts VIP service and the best prices around; we feel they're justified in blowing their horn as they offer a low-price guarantee, cruise price protection and toll-free customer service seven days a week.
Any given day, you'll find a number of extraordinary offers on Cruise.com — including free spa treatments, shipboard credits, free excursions and tempting package deals.
Cruise.com's search capabilities are superb, with tools capable of searching and sorting vacation packages by destination, departure port, date, length, cruise line, inland cruise ports and ships. Once you have an idea of what you're looking for, use the advanced search to narrow your options and hone in on the ideal cruise.
Easily search for adventure travel, excursions, travel guides and vacation rentals before leaving the comforts of you home or office. A site index, located at the bottom of Cruise.com's homepage, gives you speedy access to anything on the website.
Ease of Booking
Patrons can book a cruise in three trouble-free steps at Cruise.com; this is simpler than any other service we reviewed. During the booking process, a detailed itinerary offers a wealth of information on cruise ships, destinations, and rooms so you're sure to make the right choice. After choosing a cabin, pictures and floor plans of the room and deck will let you see exactly what you can expect.
You also have the option of booking your flight through Cruise.com, making it easy to plan all of the logistics of your vacation.
After booking is complete, Cruise.com displays a cruise package summary that you can review to make sure the information and reservations are correct.
Cruise.com offers a broad FAQs section for quick access to answers and two toll-free customer service numbers. One number is to reach cruise experts and the other is to reach after-sale service representatives. Cruise.com's customer service is open seven days a week, with hours Monday through Friday from 8 a.m. to 12 p.m. EST, and Saturday and Sunday from 9 a.m. to 6 p.m. EST. We were disappointed that Cruise.com didn't offer email or live chat.
Cruise.com is an exclusive service brimming with enticing photos and information that makes planning your vacation enjoyable. The site offers user-friendly search options you'll need to find those idyllic cruise vacations. Planning port-of-call side trips is simple with all of the detailed information Cruise.com offers on the Caribbean. Top-notch customer service and a straightforward booking process give customers peace of mind when purchasing a vacation package from Cruise.com.