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Cruise with Confidence

Cruise with Confidence

Revised Cancellation Policies

In light of the recent outbreak of Coronavirus, many cruise lines have relaxed their cancellation policies to provide guests with more time to make an informed decision about their future travels. These changes should help to alleviate some of the concerns guests may have so that they can feel confident in any plans that they have regarding current or future cruises.

If you do choose to cancel we certainly understand. In order to process your cancellation, please complete the cancellation form below. Currently, we are experiencing high call volumes. In order to manage this process, we are handling cancellations in order of cruise departure date, and are handling close-in sailings first. WE WILL CONTACT YOU as soon as we begin working on your specific cruise departure date. If you have an emergency or feel that there is a situation requiring more immediate handling, then we ask that you call our Customer Service using the phone number that appears in the upper right hand corner of your invoice and we thank you in advance for your patience as we are experiencing long hold times.

It is the guests responsibility to ensure that the cancellation form is submitted with sufficient time to meet any cancellation deadlines. You will receive an email confirming the cancellation notice once it has been processed. Please see the revised cancellation policies that are in place for the cruise line on which you have booked. Each cruise line has made their own determination as to what their cancellation policies and procedures will be, and has determined the amounts and protocols governing Future Cruise Credits (FCCs) and we are required to conform to those policies as provided.

TEMPORARY SUSPENSION OF AMA WATERWAYS CRUISES FROM MARCH 13 – OCTOBER 15, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. FUTURE CRUISE CREDIT:
    AmaWaterways is offering a Future Cruise Credit (FCC) equal to 115% of the value of your AmaWaterways purchased services, redeemable on any Europe or Mekong River sailing through December 31, 2022.

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a full monetary refund on all services purchased through AmaWaterways. If you prefer a 100% refund please contact us.

*Bookings made on suspended sailings will automatically be cancelled and a future cruise certificate will automatically be issued.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Travel Waiver Plus

In light of the recent global events and uncertainties around travel, AmaWaterways will offer guests additional flexibility and peace of mind so you may continue to safeguard the wonderful plans you have made for your much-anticipated river cruise with AmaWaterways. As a result, they will offer for a limited time, special provisions which allow guests with new or existing reservations to purchase AmaWaterways' Travel Waiver Plus*. AmaWaterways' Travel Waiver Plus provides cancellation for any reason, up to 24 hours prior to the start of their AmaWaterways booked services (river cruise, land extensions, air etc.)

Should guests decide to cancel their river cruise for any reason, they will have the following options based on date of cancellation:

  • Cancellation received up to 7 days prior to start of AmaWaterways services: Future Cruise Credit** covering cancellation penalties and the balance will be a monetary refund calculated based on our standard cancellation policy for services purchased through AmaWaterways.
  • Cancellation received from 6 days to 24 hours prior to start of AmaWaterways services: Future Cruise Credit** issued for 100% of AmaWaterways services to be used towards any sailings within 24 months of cancellation date.

For all new or existing reservations for Europe and Southeast Asia (deposited or paid in full), Travel Waiver Plus can be added up to 48 hours prior to the start of AmaWaterways purchased services. For Africa Safaris & Wildlife Cruises Travel Waiver Plus must be purchased at or after final payment.

Travel Waiver Plus Price:

  • $80 per person if purchased at the same time as AmaWaterways Cruise Protection Plan
  • $175 per person if purchased without AmaWaterways Cruise Protection Plan

*AmaWaterways' Travel Waiver Plus is only applicable to FIT and Group bookings; can be added up to 48 hours prior to the start of AmaWaterways purchased services and must be purchased by December 31st, 2020. Applies to reservations that are deposited or paid in full for Europe and Southeast Asia; paid in full for Africa. Travel Waiver Plus allows guests to cancel for any reason up to 24 hours prior to the start of their AmaWaterways purchased services and covers cancellation penalties in the form of a Future Cruise Credit for services purchased through AmaWaterways Travel Waiver Plus is not available for Egypt Cruises, and does not include any additional benefits.

**Future Cruise Credit, issued via the Travel Waiver Plus program, will cover cancellation penalties and the balance will be refunded based on our standard cancellation policy for services purchased through AmaWaterways. Future Cruise Credit is valid for any sailings within 24 months from the day your cancellation was received (cancellation must be received up to 24 hours prior to commencement of AmaWaterways booked services). Credit must be applied to cruise portion; remaining balance may be applied to land, air, and any other services on the reservation (excluding initial deposits, Travel Protection and Travel Waiver Plus). AmaWaterways' Cruise Protection Plan and Travel Waiver Plus are non-refundable. Future Cruise Credits previously applied to final payment have no cash value and will be reissued in the form of a new credit. Future Cruise Credit applied to Africa reservations has additional restrictions; ask for details. AmaWaterways Cruise Protection Plan can only be purchased prior to final payment. This limited time offer with special provisions may be changed or withdrawn at any time; other restrictions may apply.

TEMPORARY SUSPENSION OF AMERICAN CRUISE LINE CRUISES FROM MARCH 14 – August 19, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. FUTURE CRUISE CREDIT:
    American Cruise Line is offering a Future Cruise Credit (FCC) equal to 125% of the value of your American Cruise Line purchased cruise package*, redeemable on any future 2020 or 2021 American Cruise Line sailing.

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a full monetary refund on all services purchased through American Cruise Line.

Should you have any questions or concerns regarding your river cruise cancellation, future cruise credit or refund, please contact us.

Bookings made on suspended sailings will automatically be cancelled and a future cruise certificate will be issued.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise With Comfort Offer

Guests with existing & new bookings for cruises departing March 9 – August 31, 2020 may cancel for any reason up to 24 hours prior to start of Cruise Package & receive Cruise Vouchers equal to 100% of amounts paid. Opting for this offer supersedes the cancellation terms that would have otherwise applied whether standard cancellation terms or the terms of their Cancel For Any Reason Protection Plan.

Cruise Vouchers have no cash value, are non-transferrable & must be used for travel within 12 months from date of issue.

NOTES: * "Amounts Paid" means the cash, check or credit card amounts actually paid for cruise package, including any deposits made to reserve cruise pkg. Cruise credits, certificates, vouchers or discounts are not Amounts Paid as defined herein.

* Start of Cruise Package = the scheduled start of travel arrangements purchased from American Cruise Lines (cruise/hotel/ground or air transportation, and/or tour)

TEMPORARY SUSPENSION OF AVALON WATERWAYS CRUISES THROUGH OCTOBER 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. 100% Future Cruise Credit
    All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 100% of the original cruise fare paid plus a bonus credit of $200 per person to be used for any future travel through 2022.

  2. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid. If you choose this option you must advise us prior to June 1, 2020.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

For travel beyond August 31, 2020, Avalon Waterways is continuing their policy of waiving cancellation penalties until 3 days prior on any 2020 departure. Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Air penalties and changes in airfare may apply.

All 2021 travel bookings automatically come with Avalon Waterways 2021 Peace of Mind Travel Plan*—free of charge. This plan gives guests the ability to move their booking to another destination, vacation, brand or simply a different 2021 or 2022 departure date in the AvalonWaterways vast travel portfolio, no questions asked. You just need to let us know before final payment and we’ll advise Avalon Waterways to waive all land or cruise penalties and get you booked on new vacation.

May be withdrawn any time.

Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of those that include Oberammergau performances or anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.

* The 2021 Peace of Mind Travel Plan allows for any 2021 booking made on Avalon Waterways, Cosmos, Globus or Monograms to be changed to a different brand, destination or to another 2021 or 2022 departure date. Notice of change in travel plans must be given before final payment; standard cancellation penalties will apply for full cancellation without rebooking or changes made after final payment. The penalty waiver applies to the land or cruise portion of the booking only; airfares and vacations booked air-inclusive may be subject to penalties and/or change fees from the airline*. Applicable price and eligible promotions for the new tour or cruise will apply; if new trip is less expensive, a future travel credit will be issued for the difference in price. Cannot be applied to charters, custom tours or TBA space. No cash value. Credit is fully transferable. Offer reliant on space availability. May be withdrawn at any time. Additional restrictions may apply; see Travel Terms & Conditions for details.

TEMPORARY SUSPENSION OF AZAMARA CRUISES MARCH 14 – OCTOBER 31, 2020

ADDITIONAL CANCELLATIONS: Azamara Quests departures NOVEMBER 4 & 14, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. 125% Future Cruise Credit
    All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 125% of the original cruise fare paid to be used before 12/31/2021 on for any sailing through 30 April 2022.

  2. Lift and Shift
    Or, you can keep the cruise vacation plans to the same destination and move the existing booking to a 2021 sailing within four weeks of the originally scheduled sailing. Simply contact us to move the reservation at the same rate and promotion. If you do not notify us that you want to change your sailing then Azamara will automatically issue a Future Cruise Credit.

  3. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid. You can request your refund and forfeit the Future Cruise Certificate anytime until 12/31/20. You can expect to receive your refund 45 days after the request has been submitted.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise With Confidence Program

Azamara Cruises has introduced a new, temporary change to their cancellation policy that gives guests the flexibility to make the best choice for their upcoming cruise. To provide peace of mind while you plan, Azamara Cruises has enhanced their Cruise with Confidence* program to give you the flexibility to change any sailing you book by 30 September 2020. With this new policy you have up to 48 hours before you sail to cancel and receive 100% of the amount paid in a Future Cruise Credit to use toward any sailing through April 2022.

TEMPORARY SUSPENSION OF CARNIVAL CRUISE SAILINGS FROM MARCH 13 – SEPTEMBER 30, 2020

An extended suspension period will apply to the Carnival fleet ships as follows:

  • San Francisco sailings through 2020
  • Mardi Gras sailings November 14, 2020 through and including January 30, 2021
  • Carnival Breeze from Ft. Lauderdale sailings November 7, 2020 through and including March 7, 2021
  • Carnival Imagination and Carnival Inspiration sailings through and including April 19, 2021
  • Carnival Magic:
    • Ft. Lauderdale and Miami sailings through and including October 31, 2020
    • Transatlantic & Barcelona sailings April 10, 2021 through and including May 3, 2021
  • Carnival Fascination sailings through and including January 9, 2022
  • Carnival Sensation sailings March 3, 2022 and March 7, 2022
  • Carnival Sunrise:
    • Sailings through and including October 19, 2020
    • Miami 7 and 8 day sailings from October 9, 2021 through and including April 30, 2022, excluding the March 5, 2022 sailing
    • Miami 5 day sailing January 3, 2022
  • Carnival Radiance:
    • Sailings through and including November 1, 2020
    • 9, 12 and 14 day sailings from May 2, 2021 through and including April 29, 2022
    • 5 day sailings December 23, 2021 and December 28, 2021
  • All Other Ships sailings through and including October 31, 2020

In order to provide flexibility as you think about your future plans Carnival is offering two options for guests whose cruise has been canceled to consider, including a bonus value offer. Carnival will honor this offer for any guests who were previously booked on voyages departing October 31, 2020 or prior and canceled their booking on or after March 6, 2020.


REFUND OPTIONS FOR SUSPENDED SAILINGS:

Carnival Refund Options for Suspended Sailings

Please contact us to let us know which option you prefer. You have until December 31, 2020 to make a selection or you will automatically receive a 100% Future Cruise Credit. Whichever option you select, it will apply to all guests on the reservation.

Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.


REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Carnival has updated their cancellation policy for guests who have booked through September 30, 2020.

Guests who choose to keep their booking as currently scheduled for departures between June through September 2020, they will receive the following Onboard Credit (OBC) amounts:

  • $50 per cabin for 2-5 cruises
  • $100 per cabin for 6+ day cruises

If guests choose to continue to sail with Carnival. The onboard credit will automatically be applied to your onboard account. There is no need to call us to have this applied.

  • For guests booked on Carnival Radiance European itineraries, Carnival is finalizing some itinerary changes and a special offer that will be shared in the next few days.
  • For guests who booked prior to March 6, 2020:
    • If guests decide to change vacation plans, Carnival will allow those booked on sailings between now and May 31, 2020 to move their booking to a new date and receive a Future Cruise Credit (FCC) in the amount of the non-refundable cancellation fee.
  • Guests booked on sailings departing between March 9, 2020 and March 31, 2020 can move their booking to a future date up to 3 days before sailing.
  • Guests booked on sailings departing between April 1, 2020 and May 31, 2020 can move their booking to a future date by March 31, 2020.
  • The Future Cruise Credit must be used for a sailing by March 31, 2021.

TEMPORARY SUSPENSION OF CELEBRITY CRUISE LINE SAILINGS FROM MARCH 15 – OCTOBER 31, 2020 (excluding sailings from China and Australia)

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 15, 2020 on the recently announced suspended Celebrity Cruises will be eligible for the following:

  1. FUTURE CRUISE CREDIT:
    A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Celebrity Cruise Line.

  2. FULL MONETARY REFUND::
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Celebrity Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.


REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise with Confidence Cancellation Program

Your cruise is covered by Celebrity Cruises' new Cruise with Confidence cancellation program. Simply book your vacation by August 1, 2020 and you can cancel at any time, up to 48 hours before your sailing and you'll get 100% of your cancellation penalty as a Future Cruise Credit.

View additional details

TEMPORARY SUSPENSION OF CELESTYAL CRUISES FROM MARCH 13 – MARCH 5, 2021

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 13, 2020 on the recently announced suspended Celestyal Cruises will be eligible for the following:

  1. FUTURE CRUISE CREDIT:
    A Future Cruise Credit (FCC) equal to 120% of the value of your cruise fare will automatically be issued by Celestyal Cruises

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Celestyal Cruise please notify us and we will have the refund processed and have the 120% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

*Bookings made on suspended sailings will automatically be cancelled.

TEMPORARY SUSPENSION OF COSTA CRUISES FROM MARCH 13 – AUGUST 15, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of February 22, 2020 on the recently announced suspended Costa Cruise departures will be eligible for a Future Cruise Credit (FCC) equal to 150% of the value of your cruise fare will automatically be issued by Costa Cruise Line.

Costa Cruise Line Ships will again start to sail according to the following schedule:

  • Costa Deliziosa: Cruises canceled until August 15
  • Costa Diadema: Cruises canceled until August 16
  • Costa Fascinosa: Cruises canceled until September 17
  • Costa Favolosa: Cruises canceled until September 20
  • Costa Fortuna: Cruises canceled until October 9
  • Costa Luminosa: Cruises canceled until August 16
  • Costa Magica: Cruises canceled until October 1
  • Costa Mediterranea: Cruises canceled until August 14
  • Costa neoRomantica: All cruises on Costa NeoRomantica have been cancelled as the ship is being retired.
  • Costa Pacifica: Cruises canceled until August 14
  • Costa Smeralda: Cruises canceled until August 15
  • Costa Victoria: All cruises on Costa Victoria have been cancelled as the ship is being retired.

*Bookings made on suspended sailings will automatically be cancelled.


REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

In response to the Coronavirus Costa Cruises has revised their cancellation policies on the following select cruise departures:

  • Applicable departures: Sailings embarking, disembarking, or calling on Italian ports and booked prior to March 2, 2020.

TEMPORARY SUSPENSION OF CRYSTAL CRUISES

  • Crystal Symphony Sailings suspended through December 31, 2020
  • Crystal Serenity Sailings suspended through December 31, 2020
  • Crystal Esprit Sailings suspended through January 9, 2021
  • Crystal Endeavor Sailings suspended through December 31, 2020
  • Crystal River cruises suspended through December 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. 125% Future Cruise Credit
    All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 125% of the original cruise fare paid valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2022 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

  2. Refund
    All guests impacted by the cancelled sailings will receive a Future Cruise Credit for 125% of the original cruise fare paid valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2022 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

If guests are unable to redeem the future cruise credit by December 31, 2022, they may request a refund of the original cruise fare paid.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Effective immediately and until further notice, Crystal has established a temporary cancellation policy* to provide more flexibility for guests traveling aboard their Ocean, River, Yacht and Expedition cruises:

  • Cancel up to 7 days prior to first service and receive a 100% Future Cruise Credit for cruise monies paid
  • Applicable to existing and new bookings made on Ocean, River, Yacht and Expedition
  • Redeemable on cruises through the end of 2022
  • Replacement of the standard cancellation policy of 120 days to 90 days prior to first service
  • Program does not apply to guests booked under charters and contracted groups
Crystal Cancellation Breakdown

Crystal Cruise's Standard cancellation penalties will apply to insurance and Personal Select Air. Pre- and post-cruise packages will mirror the updated cancellation penalties. Port charges, taxes, and fees paid will be refunded. Credit may be applied to new bookings or existing bookings that have not been paid in full. Credit may not be used for initial deposit or split over multiple bookings and there is no refund value. Credit must be applied by 12/31/2020 to a booking departing by the end of 2022. Credit will be posted to the guests' profile within 30 days. New deposit, final payment and Crystal cancellation policies do not apply to guests under charter contracts or group contracts. These temporary policies may change or be withdrawn without notice.

TEMPORARY SUSPENSION OF CUNARD CRUISES

  • Queen Elizabeth Sailings suspended through November 23, 2020
  • Queen Mary 2 Sailings suspended through November 1, 2020
  • Queen Victoria Sailings suspended through November 23, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 15, 2020 on the recently announced suspended Celebrity Cruises will be eligible for the following:

  1. FUTURE CRUISE CREDIT:
    A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Cunard.

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Cunard Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021. Please note, while the cruise line is doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear.

**Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise with Confidence Cancellation Program

Should you wish to cancel a booking departing before July 31, 2020 Cunard has temporarily relaxed their cancelation policy given the circumstances as follows:

  • If you're booked on a Cunard voyage sailing through July 31, 2020, you may now cancel up to 48 hours prior to departure.
  • Canceled bookings will receive a Future Cruise Credit equivalent to the cancelation fees and refunds will be given on any remaining funds paid.
  • The Future Cruise Credit can be used on bookings made through December 31, 2021, and can be redeemed against any Cunard voyage sailing until March 31, 2022.

The value of the Future Cruise Credit will be equivalent to the value of the original cancelation charges.

TEMPORARY CHANGE TO DEPOSIT AND FINAL PAYMENT POLICIES:

The Cunard Final Payment due date is now reduced from 120 days to 60 days prior to sailing. As a reminder, June voyages are now inside final payment. Beginning with October cruises, the final payment date returns to Cunard's published policy. This change applies to new and existing bookings on cruises booked in North America and adjustments will be made automatically on guest bookings - no need to call us.

TEMPORARY SUSPENSION OF ALL NEW DISNEY CRUISES FROM MARCH 14 – OCTOBER 31, 2020

An extended suspension period will apply to select ships as follows:

  • All Disney Magic Sailings are suspended through and including November 7, 2020
  • All Disney Wonder Sailings are suspended through and including November 6, 2020
  • All Disney Dream Sailings are suspended through and including November 8, 2020
  • All Disney Fantasy Sailings are suspended through and including October 30, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 14, 2020 on the recently announced suspended Disney Cruise Line sailings will be eligible for the following:

  1. FUTURE CRUISE CREDIT:
    A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Disney Cruise Line.

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Disney Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

UPDATE: Given the short notice, guests are booked on the Saturday, March 14, 2020 departures on the Disney Magic and Disney Fantasy, will have the choice of a 150% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If a future cruise credit is selected and you are not able to use it, you will be eligible for a refund up to the amount paid in full. Standard prevailing rates will apply for any future cruises booked.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

  • Disney Magic European Sailings:
    • Currently, Disney Cruise Line has not made any changes to their European itineraries, which are not scheduled to begin until mid-May. They will continue to monitor global developments and follow the guidance of public health authorities, as well as officials in our ports of call and will notify Guests of any necessary itinerary changes.
    • Guests currently booked on Disney Cruise Line's European sailings through the July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Alternatively, Guests currently booked on the Disney Magic July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing.

  • Sailings Departing from Canada
    • On Friday, March 13, 2020, the Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1, at the earliest. The Disney Wonder has sailings that are scheduled to embark and/or debark in Vancouver beginning April 29. Disney Cruise Line is currently evaluating various options and have not made changes to any itineraries. Once a decision is made, guests booked on these sailings will be advised.

TEMPORARY SUSPENSION OF EMERALD WATERWAYS SAILINGS FROM MARCH 18 – OCTOBER 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. FUTURE CRUISE CREDIT:
    Receive a 125% Future Travel Credit for the full value of the trip to be used for a river or ocean cruise within the next 24 months based on their date of cancellation. Future Travel Credit does not apply to chartered sailings on one of Scenic's or Emerald Cruises' vessels.

  2. FULL MONETARY REFUND:
    If you choose not to take up the option of the Future Travel Credit, you can opt to cancel your booking under Emerald Waterway's standard terms and conditions.

**Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

  • Cancellation policy for guests with bookings departing from May 1st to 31 May 31st 2020:
    • For any guest departing from May 1st to May 31st 2020, Emerald Waterways will waive all cancellation fees with the value of the bookings applied as a future travel credit. They are allowing guests to change or transfer their booking up to 14 days prior to departure for river and ocean cruise bookings, and up to 30 days prior to travel for land tours.
    • For current river cruise, ocean cruise and land journey 2020 bookings departing May 1st to May 31st 2020, the future travel credit is valid for travel up to December 31st 2021.*

  • Cancellation policy for guests with bookings from June 1st 2020 to December 31st 2020:
    • All currently booked guests with a departure on or after June 1st 2020 and guests considering a booking after that date, have the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure. Emerald Waterways will waive all cancellation fees with the value of the booking applied as a future travel credit.
    • Any third party fees are at the guests own expense. This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours. Some governments have implemented wider restrictions that limit the arrival of travelers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above. We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

TEMPORARY SUSPENSION OF HOLLAND AMERICA CRUISE SAILINGS FROM MARCH 18 – DECEMBER 15, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

If you are paid in full:

  • Option 1: If you are paid in full, you may choose to defer a refund and instead receive a future cruise credit for 125% of the base cruise fare paid PLUS an onboard credit of US$250 per person, which can be applied toward any future cruise(s) through December 31, 2021. Non-cruise fare purchases from Holland America Line will be refunded to the method of payment used for the original purchase. The terms and conditions of the Future Cruise Credit appear below. If you haven't yet paid in full, you will receive a Future Cruise Credit for 125% of the amount paid Holland America Line - plus an onboard credit of US$250 per person, which can be applied toward any future cruise(s) through December 31, 2021.
  • Option 2: If you do not choose the 125% future cruise credit plus US$250 onboard credit per person, a 100% refund of all monies paid to Holland America Line will be reimbursed to the original form of payment. This includes Holland America Line's FlightEase air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses.

Please contact us to let us know which option you prefer. You have until May 31, 2020 to make a selection or you will automatically be receive option 1. Whichever option you select, it will apply to all guests on the reservation.

If you are not paid in full:

Those guests with bookings not paid in full will receive a Future Cruise Credit of double the amount of the deposit. The minimum Future Cruise Credit is $100 and the maximum will be an amount up to the base cost of the cruise fare per person. For example, a $200 deposit receives a $400 credit.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Holland America has updated its cancellation policies for bookings made between March 2, 2020 and April 30, 2020, for cruises sailing between April 1, 2020 and December 31, 2020. Now, you can book your 2020 cruise with confidence, cancel for any reason and receive a Future Cruise Credit in the amount of your deposit and any cancellation fees. This policy is applicable on all 2020 sailings booked in March or April and vacation must be cancelled up to 30 days prior to sailing.

The future cruise credit must be redeemed on a cruise that sails within 12 months. Value of cancellation fee and this offer is non-transferrable, is not redeemable for cash, and has no cash value. Cannot be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion available during or with your original booking shall not apply to the subsequent booking.

TEMPORARY SUSPENSION OF MSC CRUISES WITH DEPARTURES FROM MARCH 14 – OCTOBER 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. 125% Future Cruise Credit
    For all guests impacted MSC Cruises is offering a Future Cruise Credit for 125% of the original cruise fare paid. The future cruise credit can be used on any sailing departing before December 31, 2021. Any applicable pre-paid items and government taxes will be refunded to the original form of payment. For clients that do not use the 125% future cruise credit by December 31, 2021, MSC Cruises will automatically provide a full refund equal to the original amount paid.

  2. Refund
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise Assurance Program

MSC Cruise's Cruise Assurance Program (temporary guest cancellation policy) is available to residents of the US. Guests sailing on or before July 31, 2020 can reschedule reservation up to 48 hours prior to departure and receive a Future Cruise Certificate for 100% of original cruise fare paid. Government taxes and fees & any applicable pre-paid items are refunded to original form of payment. After final payment, and only if they choose to reschedule cruise, they can participate in the Cruise Assurance program. For guests not wishing to participate in the MSC Cruise Assurance Program the normal payment & cancellation policies will apply to their reservation. If final payment hasn't been made then the standard payment & cancellation policies apply. Guests can apply their Future Cruise Certificate to any MSC cruise of their choice departing on or before December 31, 2021. Future Cruise Certificates are non-refundable and non-transferable.

TEMPORARY SUSPENSION OF NORWEGIAN CRUISE SAILINGS FROM MARCH 13 – OCTOBER 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 13, 2020 on the recently announced suspended Norwegian Cruise Line sailings will be eligible for the following:

  1. FUTURE CRUISE CREDIT:
    Guests who were booked on suspended cruises with embarkation dates from March 13 through July 31, 2020 will automatically receive a 125% or 150% refund (depending on the original cruise date) of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022.

    • Cruises with embarkation dates from March 13 to March 17, 2020 will receive 150%
    • Cruises with embarkation dates from March 18 to July 31, 2020 will receive 125%

    For guests impacted by the May 20 announcement, who do not wish to take the future cruise certificate, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of the guests’ request. Refund requests must be requested by Wednesday, June 19, 2020.

    For cruise departure dates from August 1 – September 30, in addition to the affected cruises outlined above in October, the refund request form will go live at 9:00 am EST on July 6, and must be submitted by no later than 11:59 pm EST on July 17, 2020.

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your cruise. Please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated.

    Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund to the original form of payment 90 days after submitting the Refund Request. Refund requests must be submitted by April 27, 2020 for all suspended sailings. Guests booked on the May 15 through June 30 sailings will have until May 13, 2020 to request a refund in lieu of a future cruise certificate.

*Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Enjoy Norwegian Cruise Lines Flexible Cancellation Policy

For all cruises through September 30, cancel up to 48 hours prior to your vacation start date and receive a Future Cruise Credit for sailings through December 2022. Book Risk-Free.

For all cruises October 1 and beyond, you can cancel for a full refund up to 120 days before your cruise under Norwegian Cruise Line's regular cancellation policy.

TEMPORARY SUSPENSION OF OCEANIA CRUISES FROM MARCH 13 – OCTOBER 30, 2020

In addition, the following changes have also been announced:

  • Insignia Sailings suspended through November 10, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Guests scheduled to embark between March 13, 2020 and May 10, 2020 and were still booked at the time of voyage cancellation will be compensated as follows:

  1. FUTURE CRUISE CREDIT:
    All guests who were scheduled to sail on impacted voyages departing before March 20, 2020 will receive a 150% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.

    All guests who were scheduled to sail on impacted voyages departing after March 20, 2020 will receive a 125% future cruise credit which can be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022.

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. If a refund is preferred then you MUST request the refund no later than May 8, 2020. The refund will be reimbursed to the original form of payment within 90 days of guests' request.

    For guests impacted by the May 20 announcement, who do not wish to avail themselves of the Future Cruise Credits, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of the guests’ request. Refund requests must be requested by Wednesday, June 3, 2020.

    For guests impacted by the June 17 announcement, who do not wish to avail themselves of the Future Cruise Credits, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of the guests’ request. Refund requests must be requested by Wednesday, July 1, 2020.

NOTE: Bookings cancelled prior to the announced suspension of voyages will be subject to the cancellation policy in place at the time of their cancellation.

*Bookings made on suspended sailings will automatically be cancelled. Future cruise certificates will automatically be issued by the cruise line. Please contact us if you would prefer a 100% refund in lieu of the future cruise certificate.


REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Firstly, Oceania Cruises has decided to replace the Italian ports on the April and May voyages listed below in an abundance of caution and for the health and well-being of their guests and crew.

  • Riviera - March 31, 2020
  • Riviera - April 19, 2020
  • Riviera - April 29, 2020
  • Riviera - May 9, 2020
  • Sirena - April 25, 2020
  • Sirena - May 5, 2020

Communications are being sent to all guests. All guests who choose to sail will receive a Future Cruise Credit equal to 25% of the cruise fare paid. If guests choose to cancel, refunds will not apply yet they will receive a Future Cruise Credit equal to 100% of the cruise fare paid. Complete details are outlined in the individual communications.

TRAVELERS ASSURANCE PROGRAM
Secondly, Oceania is introducing a new Travelers Assurance Program. Guests can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

NO PENALTY CANCELLATIONS: APPLICABILITY AND CONDITIONS

  • Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid.
  • Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020.
  • Valid for all new reservations through April 30th for voyages departing from March 10, 2020 through September 30, 2020.
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by December 31, 2022.

BEST PRICE GUARANTEE
Additionally, guests and travel advisors can book with confidence knowing that up to day of sailing, should there be another applicable public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price as long as the same category of accommodations is available and that promotion is still open for sale. If there is a better promotion or price after you've made your final payment, we will provide your clients with an upgrade, shipboard credit, or future cruise credit.

TEMPORARY SUSPENSION OF PRINCESS CRUISES

  • All cruises sailing in and out of Australia on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess, and Sun Princess through October 31, 2020
  • All sailings in Asia, Caribbean, California Coast, Hawaii, Mexico, Panama Canal, South America & Antarctica, Japan, and Tahiti/South Pacific through December 15, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

In addition to cancelling all cruises and cruisetours departing through June 30, 2020, the following itineraries have also been cancelled:

  • All remaining Alaska cruises on Emerald Princess and Ruby Princess
  • All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
  • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
  • Summer to Fall cruises departing from Japan on Diamond Princess
  • Australia-based cruises on Sapphire Princess and Sea Princess through August
  • July cruises sailing from Taiwan on Majestic Princess
  • Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November

If you are paid in full:

Your Departure Date In 2020 Option 1: Transfer money paid
+ Bonus Future Cruise Credit (higher value)
Option 2: Refund + Future Cruise Credit (lower value
March 12 - March 25 225% future cruise credit 100% refund + 100% future cruise credit
March 26 - April 8 175% future cruise credit 100% refund + 50% future cruise credit
April 9 – June 30 150% future cruise credit 100% refund + 25% future cruise credit

For those opting to take option 1 the future cruise credit applies for all guests who had bookings as of February 4, 2020. This can be used on any voyage through May 1, 2022.

*Bookings made on suspended sailings will automatically be cancelled and the future cruise certificate will automatically be applies to the guest's Princess Cruise account.

If you are not paid in full:

For guests who have not paid in full, Princess will Double the Deposit, providing a refundable FCC for the money currently on deposit plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC will not exceed the base cruise fare amount of the currently booked cruise and will have a minimum value of $100 per person.


REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Cruise with Confidence policy updates

Cancel up to 48 hours prior for cruises sailing May 11—July 31, 2020

Princess will resume cruise operations on May 11, 2020. Cancellations can be made up to 48 hours prior to sailing (previously 72 hours) and guests will receive a Future Cruise Credit for the amount of the cancellation fee. This option has been extended to cruises sailing through July 31, 2020 (previously May 31, 2020).

Cancel up to 30 days prior for cruises sailing Aug. 1—October 15, 2020

For guests booked by April 30, 2020, cancellations can be made up to 30 days prior for departures from August 1—October 15, 2020 and guests will receive a Future Cruise Credit for the amount of the cancellation fee.

TEMPORARY SUSPENSION OF REGENT SEVEN SEAS CRUISES FROM MARCH 13 – OCTOBER 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that on suspended Regent Seven Seas Cruise sailings will be eligible for the following:

  1. FUTURE CRUISE CREDIT:
    Guests who were booked on suspended cruises will automatically receive a 125% Future Cruise Credit which can be applied towards any Regent Seven Seas voyage through December 31, 2022.

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. If a refund is preferred then the following deadlines apply to refund requests:
    • Voyages canceled on March 13 and March 30 – refund request deadline was April 13, 2020
    • Voyages canceled on April 10 – refund request deadline was April 29, 2020
    • Voyages canceled on April 24 – refund request deadline was May 8, 2020
    • Voyages canceled on May 20 – refund request deadline is June 3, 2020

    The refund will be reimbursed to the original form of payment within 90 days of guests' request.

NOTE: Bookings cancelled prior to the announced suspension of voyages will be subject to the cancellation policy in place at the time of their cancellation.

**Bookings made on suspended sailings will automatically be cancelled.

In addition, Regent Seven Seas Cruises are modifying seven itineraries in April and May that previously included calls to Italian ports. Clients who choose to continue sailing the modified itineraries will receive a 25% Future Cruise Credit. Or they may cancel under the terms of Regent Reassurance. Clients sailing on these impacted voyages will receive individual communications advising of the modified itineraries. The impacted voyages are:

  • Seven Seas Splendor™: April 30th, May 12th and May 21st
  • Seven Seas Mariner®: April 29th
  • Seven Seas Voyager®: April 16th and May 11th

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Regent Reassurance

Effective immediately, Regent Seven Seas Cruises® is providing clients greater confidence with Regent Reassurance.

Regent Reassurance applies to all bookings under final payment made by April 30, 2020, on all Regent voyages departing from March 10, 2020, through September 30, 2020.

For all voyages departing March 10, 2020, through September 30, 2020, guests who have paid in full now have the option to cancel up to 48 hours prior to sailing, and receive a 100% Future Cruise Credit, which can be applied to a new booking within one year on any Regent voyage that embarks between now and December 31, 2022.

TEMPORARY SUSPENSION OF ROYAL CARIBBEAN SAILINGS FROM MARCH 15 – OCTOBER 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Guests booked on the effected sailings with active bookings as of March 6, 2020 will automatically receive a 125% Future Cruise Credit which will be valid on sailings through December 31, 2021.

  1. FUTURE CRUISE CREDIT:
    Guests booked on the effected sailings with active bookings as of March 6, 2020 will automatically receive a 125% Future Cruise Credit which will be valid on sailings through December 31, 2021.
    • This amount of the Future Cruise Credit will be based on your total cruise fare paid.
    • The Future Cruise Credit will automatically be issued by Monday, April 13th, 2020 via email. So, there's nothing for you to do!
    • If you pre-purchased any amenities and packages – like internet, beverage, dining, or RoyalUp Upgrade, those will be automatically refunded.

    You can expect to receive your FCC by:

    • Monday, April 13th, 2020, if your sail date was on or before April 10th, 2020, or on Ovation of the Seas April 11th, 2020, Radiance March 14th, 2020, Jewel of the Seas March 19th – May 5th, 2020, and all April 2020 Spectrum of the Seas sailings.
    • Monday, April 30th, 2020, if your sail date was April 11th – May 11th, 2020, including Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).
    • Friday, May 22nd, 2020, if your sail date was on or after May 12th, 2020.
    • Tuesday, June 30th, 2020, if you sail date was between June 12th – July 31st, 2020 (excluding Vision of the Seas June 13th, 2020 and Anthem of the Seas June 20th, 2020 sailings).

  2. FULL MONETARY REFUND:
    If you prefer the lower value in a full refund of what you paid, we're happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind.

    You have until December 31, 2021 to request a refund for sailings departing March 13th – May 11th, 2020, plus Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).

    You have until December 31, 2020 to request a refund for sailing departing May 12th – July 31st, 2020.

    Please contact us to request a refund. Once a refund is requested your Future Cruise Credit will be deactivated and the refund will be processed back to your original form(s) of payment, which will include any non-refundable deposits. Once requested you can expect to receive your refund in approximately 30 days.

    If you purchased air or hotel from the cruise line, these will also be automatically refunded to you.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

Book with Confidence Policy

Cancel at any time, up to 48 hours before your sailing and you'll get 100% of your cancellation penalty as a Future Cruise Credit good through 2021.

Royal Caribbean will let you cancel any cruise that sets sail from now through July 31, 2020. Whether it's a booking you already have or one you make right now, you're covered. As long as you cancel at least 48 hours before you set sail, you'll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021.

View additional details

TEMPORARY SUSPENSION OF SCENIC CRUISE SAILINGS FROM MARCH 18 – OCTOBER 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. FUTURE CRUISE CREDIT:
    Receive a 125% Future Travel Credit for the full value of the trip to be used for a river or ocean cruise within the next 24 months based on their date of cancellation. Future Travel Credit does not apply to chartered sailings on one of Scenic's or Emerald Cruises' vessels.

  2. FULL MONETARY REFUND:
    If you choose not to take up the option of the Future Travel Credit, you can opt to cancel your booking under Scenic’s standard terms and conditions.

**Bookings made on suspended sailings will automatically be cancelled.


REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

  • Cancellation policy for guests with bookings departing from May 1st to 31 May 31st 2020:
    • For any guest departing from May 1st to May 31st 2020, Scenic Cruises will waive all cancellation fees with the value of the bookings applied as a future travel credit. They are allowing guests to change or transfer their booking up to 14 days prior to departure for river and ocean cruise bookings, and up to 30 days prior to travel for land tours.
    • For current river cruise, ocean cruise and land journey 2020 bookings departing May 1st to May 31st 2020, the future travel credit is valid for travel up to December 31st 2021.*

  • Cancellation policy for guests with bookings from June 1st 2020 to December 31st 2020:
    • All currently booked guests with a departure on or after June 1st 2020 and guests considering a booking after that date, have the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure. Scenic Cruises will waive all cancellation fees with the value of the booking applied as a future travel credit.
    • Any third party fees are at the guests own expense. This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours. Some governments have implemented wider restrictions that limit the arrival of travelers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above. We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.

TEMPORARY SUSPENSION OF SEABOURN CRUISES

  • Seabourn Odyssey Sailings suspended through November 20, 2020
  • Seabourn Sojourn paused through World Cruise 2021, with its operations pause effective through May 24, 2021
  • Seabourn Quest Sailings suspended through November 6, 2020
  • Seabourn Encore Sailings suspended through November 25, 2020
  • Seabourn Ovation Sailings suspended through December 20, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Bookings that were active as of March 13, 2020 on the recently announced suspended Seabourn sailings will be eligible for the following:

  1. FUTURE CRUISE CREDIT:
    Guests who were booked on suspended cruises with embarkation dates from March 13 through April 11, 2020 will automatically receive a 125% future cruise certificate based on the of their cruise fare which can be applied towards any Seabourn voyage through December 31, 2021.

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated. You may request a refund instead of the future cruise certificate up until 12/31/2021.

**Bookings made on suspended sailings will automatically be cancelled.

Book with Confidence Offer

For existing bookings and new bookings made now through April 30th 2020, for sailings departing between April 1st 2020 and October 15th 2020 guests will be able to cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit of any monies paid to Seabourn and currently within cancellation fees. The Future Cruise Credit must be booked within 90 days for any published voyage(s) departing prior to December 31st 2021.

The Book with Confidence offer ("Offer") is available on existing bookings and new bookings made between March 2, 2020 and April 30, 2020, for Seabourn cruises sailing between April 1, 2020 and October 15, 2020 ("Eligible Cruise"). Eligible Cruise's departure date must be at least 30 days after the date of booking in order to qualify for the Offer. If a consumer cancels their Eligible Cruise at least 30 days before the Eligible Cruise's departure, the consumer will receive a Future Cruise Credit ("FCC") equal to the amount of the non-refundable portion of their deposit and cancellation fee (subject to verification). The value of the FCC will be determined by the actual non-refundable portion of the deposit and cancellation fees for the Eligible Cruise's booking, and SeabournShield reimbursed amounts or fees shall not be included in the value of the FCC. Please allow up to 2 weeks for processing. Consumer must use the FCC towards a future Seabourn cruise booking(s). Consumer must use the FCC within 90 days from its issuance date or it will be forfeited in its entirety. FCC is only valid on cruises sailing in 2020 and 2021. Within 90 days of receiving the FCC in his/her account, the consumer must use the FCC to book a cruise(s); such cruise does not need to sail within the 90 day window. FCC may be subject to additional terms and conditions as provided by Seabourn and may not be used for deposits, TF&PE, or SeabournShield. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.

TEMPORARY SUSPENSION OF ALL UNIWORLD CRUISES FROM MARCH 13 – SEPTEMBER 15, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

Guests who were booked on suspended cruises with embarkation dates from March 13 through April 23, 2020 (or on an Egypt sailing through May 1) will automatically receive a 100% Future Cruise Credit which can be applied towards any 2020 or 2021 Uniworld cruise or receive a Future Cruise Credit eligible to be used during the next 24 months.

**Bookings made on suspended sailings will automatically be cancelled.

For clients with existing 2020 Uniworld or U bookings departing on or after May 1st, or for those considering a 2020 Uniworld or U cruise, Uniworld Cruises has changed the terms of their cancellation policy to give guests more time to make decisions about their future travel plans without worrying about increasing penalties. Effective immediately for 2020 Uniworld and U cruises/cruise-tours departing May 1st or later, guests can now cancel up to 14 days prior to their cruise and rebook on any 2020 or 2021 cruise without penalty.

  • Valid for all 2020 bookings, excluding cruise/tours booked for Oberammergau 2020.
  • Future Cruise Credit is based on penalty amount incurred at time of cancellation for the cruise and included land portion only, less nonrefundable fees such as the air cancellation fee of $450pp.
  • Future Cruise Credit is considered used once applied and cannot be re-issued if new booking is cancelled.
  • Future Cruise Credit can be applied to any 2020 or 2021 departure.
  • In addition to Uniworld and U River Cruises, Future Cruise Credit is applicable to the following Travel Corporation brands: Insight Vacations, Luxury Gold, Trafalgar and African Travel.
  • Applies to the cruise/cruise-tour portion of trip only, airfare will be subject to cancellation fees if ticketed.
  • For airfare booked through Uniworld, airfare fees will be waived if not yet ticketed or a $450 fee will apply if the ticket was already issued at time of cancellation.
  • Travel Protection Program fees are nonrefundable.
  • These terms are temporary and are subject to change at any time.

TEMPORARY SUSPENSION OF VIKING CRUISES FROM MARCH 13 – DECEMBER 31, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. FUTURE CRUISE CREDIT:
    A Future Cruise Credit (FCC) equal to 125% of the value of your cruise fare will automatically be issued by Viking Cruises. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These 125% Future Cruise Vouchers will also be fully transferable.

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund for your cancelled Viking Cruise please notify us and we will have the refund processed and have the 125% future cruise certificate deactivated.

*Bookings made on suspended sailings will automatically be cancelled.


REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

In view of the coronavirus situation Viking Cruises has temporarily changed their cancellation policy so that guests can be free to postpone their cruise at any time up until 24 hours before the planned departure, without incurring any cancellation fees. After cancelling your cruise a voucher will be issued for future travel valid for 24 months, which can be used on any Viking product (river, ocean or expedition). This temporary exception to their standard cancellation policy is applicable for all guests who currently have a reservation with Viking and for all new reservations made through April 30, 2020.

The temporary exception to the cancellation policy is as follows:

  • Notification of your intent to postpone your current cruise must be received as follows:
    • If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight's departure.
    • If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.
  • Cancelled reservations will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of all funds paid to Viking.
  • Future Cruise Vouchers may be used toward any future river, ocean or expedition cruise with Viking and will be valid for 24 months from issuance.

TEMPORARY SUSPENSION OF WINDSTAR CRUISES

  • Wind Spirit Sailings suspended through October 14, 2020
  • Wind Surf Sailings suspended through November 28, 2020
  • Wind Star Sailings suspended through January 15, 2021

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. Future Cruise Credit:
    Guests on cancelled cruises will receive the choice of (1) a Future Cruise Credit valued at 125% of all monies paid to Windstar Cruises; (2) on select cancelled cruises, a Future Cruise Credit valued at 100% of all monies paid to Windstar Cruises plus an onboard credit for $300. Guests will have 24 months to book and embark on any available Windstar cruise using their Future Cruise Credit.

  2. Refund:
    While we hope you choose to reschedule your cruise for a future date, we understand this may not be the ideal option for everyone. Should you choose not to take the future cruise credit, please let us know and we will request a refund equal to the original amount paid.

Travel Assurance Booking Policy

Windstar's new Travel Assurance Booking Policy is an extra effort to ensure travelers feel comfortable booking a well-deserved cruise vacation now without fearing loss should they need to cancel.

Windstar's interim Travel Assurance Booking Policy is effective immediately and automatically applies to new and existing cruises departing through December 31, 2021.

Travelers who cancel a cruise booking up to 15 days prior to departure will receive a 100% Future Cruise Credit to be used on another Windstar departure within one year of the issue date of the credit. The offer is good for cruise fare only.

EFFECTIVE AS OF MARCH 4, 2020: For sailings departing through December 31, 2021, all cruise cancelation fees collected before 14 days prior to initial departure will receive a Future Cruise Credit in the amount of the cancelation fees collected excluding fees collected for air transportation and hotels. The Future Cruise Credit, can be applied to any future cruise booking departing within a year of your cancellation date. Future Cruise Credits are non-transferable and have no cash value. Windstar reserves the right to modify or terminate this policy at any time for bookings not yet made.

TEMPORARY SUSPENSION OF VIRGIN VOYAGES FROM MARCH 12 – OCTOBER 16, 2020

REFUND OPTIONS FOR SUSPENDED SAILINGS:

  1. FUTURE CRUISE CREDIT:
    Guests booked on a suspended sailing will get 200% of the amount they paid to apply to a future sailing. Passengers also can get up to $500 in onboard credit if they rebook a sailing before June 30.

  2. FULL MONETARY REFUND:
    If you prefer, you may elect to instead receive a 100% refund plus a 25% credit toward a future cruise. If you prefer a refund for your please notify us and we will have the refund processed and have the 200% future cruise certificate deactivated.

*Bookings made on suspended sailings will automatically be cancelled.

REFUND OPTIONS FOR VOLUNTARY CANCELLATIONS OF NON-SUSPENDED SAILINGS:

In support of our Sailors, Virgin have two offers available to Sailors affected by our launch postponement.

  • The first offer includes a 200% in Future Voyage Credit which your Sailor can apply to another sailing, rather than a refund. That's double the value of their existing voyage fare.
  • And because we wanted to sweeten things even more, they can also receive up to $500 in onboard credit,* if they book before June 30, 2020.
  • Of course, if your Sailor prefers, we will fully refund any amounts paid, and provide a Future Voyage Credit equal to 25% of the paid voyage fare to be used on a future sailing.

Request for Booking Cancellation

We are sorry that you need to cancel but given the global situation we certainly understand. In order to process your cancellation please complete the cancellation form below. Please understand that, given the high call volume, it will take 48-72 hours to process the cancellation. It is the guests responsibility to ensure that the cancellation form is submitted with sufficient time to meet any cancellation deadlines. You will receive an email confirming the cancellation once it has been processed. Please see the revised cancellation policies that are in place specific for your cruise line. We look forward to assisting you with your next cruise once things settle down.


 

If Allianz Global Assistance Insurance has been purchased with Cruise.com, the $50 cancellation fee will be waived. I acknowledge that canceling this invoice will result in a $50 cancellation fee per invoice imposed by Cruise.com in conjunction with any applicable cancellation fees imposed by the cruise line. The cruise line may also impose cancellation penalties of up to 100% of the cruise amount for cancellations and changes (for the complete cancellation policy of the cruise line, please refer to the cruise line's brochure or the cruise lines website). Refunds require a minimum of 6 to 8 weeks for processing and are subject to the policies of the individual cruise line or travel provider. I am responsible for the payment of this cancellation fee.

NOTE: Cancellations are only accepted from the individual(s) who has paid the deposit/final payments. The cancellation fee will be charged to the original form of payment which was used to pay for the cruise.

In light of recent global health concerns cruise lines are taking a number of different steps to ensure the safety of all guests and crew. In addition to closely following the advice of the World Health Organization (WHO) and the Centers for Disease Control & Prevention a number of other measures designed to improve safety have been instituted.

Preventative Measures

All cruise lines have established a number of new safety protocols designed to prevent the spread of Covid-19. While some of the timelines vary most include the following:
  • All embarking guests will be asked to complete and submit a Pre-Embarkation Public Health Questionnaire certifying their current health status and recent travel history. In addition, most cruise lines are administering a non-touch fever temperature check to guests and crew.
  • Guests with a temperature over 100.4 will be denied boarding
  • Guests who have recently traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, or Italy will be denied boarding, regardless of nationality. Travel companions of these guests who share the same stateroom will also be denied boarding.
  • Guests who have recently come into known direct contact with anyone who has traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, or Italy. Travel companions of these guests who share the same stateroom will also be denied boarding.
  • All persons who have recently had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19 will be denied boarding.
  • All persons who have reported on the Pre-Embarkation Public Health Questionnaire or who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms or exhibit difficulty breathing will be denied boarding.
Certain countries have put into place additional restrictions for port entry and passenger disembarkation. These often include denying entry to certain passport holders or requiring additional medical documentation or screenings. Guests with certain passports and who are on voyages impacted by port restrictions will be notified prior to sailing.

Once Onboard

Once onboard a number of safety protocols are in place as precautionary measures including:
  • Any persons who exhibit symptoms of any respiratory illness, flu-like symptoms, cough or a fever above 100.4F/38C will be subject to additional screening and may be subject to potential quarantine and disembarkation.
  • All ships are thoroughly cleaned and sanitized multiple times a day especially in key areas
  • Additional hand-sanitizing stations have been added throughout the ships
  • Enhanced medical protocols have been instituted on all ships including intensified cleaning, air filtration, and sanitizing procedures and medical isolation.

What Guests Can Do

Guests can play their part as well to help prevent illness including:
  • Thoroughly wash your hands throughout the day especially after bathroom visits and before meals
  • Cover your mouth with a tissue or your upper sleeve whenever you cough or sneeze
  • Use hand sanitizer frequently
  • Be sure to visit the medical center if you feel unwell in any way
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