Accessible Cruises on MSC Cruises
MSC Cruises for Guests with Special Needs
MSC Cruises and its staff have always been attentive to the needs of their guests, and constantly strive to offer the best possible service while meeting international accessibility standards. Guests must inform MSC Cruises of any special requirements by filling out a Special Needs Form. This information must be provided at the time of booking, or, at the very latest, no fewer than two business days before departure. This allows MSC time to provide the best possible service for the guests, which depends on the facilities and resources on board each ship. Guests will only be prevented from booking or embarking in exceptional circumstances, and only in the event of a serious or urgent threat to the safety of the guests or the crew.
Accessible stateroom, fitted out especially for guests with disabilities and/or reduced mobility, are available on every ship in the fleet. Guests requiring an accessible stateroom can request it at the time of booking. The accessible staterooms are larger and offer more space for movement than regular staterooms, and come with extra facilities and equipment to meet special needs.
All decks, public areas and tenders are designed to be as accessible as possible for guests with reduced mobility. In addition, there are a number of specially fitted staterooms available on each ship in the fleet. For safety reasons, guests requiring assistance may be requested to travel with a care taker, depending on the specific route.
Wheelchairs are available on board MSC ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take on board and use on a cruise ship, and to organize both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise.
For additional details on prearranged mobility equipment rentals, please contact:
- Phone: 888-494-7303
Visual & Hearing Impairments
MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia have Braille signs in public areas, in elevators and at the entrance to the staterooms. All of the MSC ships have deck indicators in the staterooms and fully accessible public areas, decks and tenders. For their safety, and depending on their level of disability, guests may be requested to travel with a caretaker or guide dog.
For safety reasons, guests with hearing disabilities must travel with a caretaker. Guests with partial hearing disabilities can travel alone, only if they request the installation of a TDD System kit in their stateroom. This kit, available in limited numbers on all ships, includes light and vibrating devices, a text phone and an analogue alarm clock.
Suitably trained and certified guide dogs are allowed on board all ships, assuming that they are in a good state of health and possess all necessary documents for entering the foreign countries visited during the cruise. The guest will be informed in advance about the accommodation made for the animal, the facilities available (if required) and the embarking and disembarking procedure.
The guest is personally responsible (with the aid of the caretaker if applicable) for the custody, feeding and general care of the animal during the whole stay on board.
Guests undergoing peritoneal dialysis treatment can travel as normal, bringing with them all medicines and equipment that may be required during the cruise. The relevant medical treatment is available through the onboard medical facilities.
Equipment and machinery for hemodialysis treatment will only be carried on board by specialized independent companies on certain routes. For further information on this service, please contact your travel agent or MSC Cruises at 1-877-665-4655.
Accommodations for guests with special needs can vary by cruise line and by ship and changes can be made at any time without notice. It is important that you advise your agent at the time of booking about any disabilities or special requirements that you may have so that your needs can be assessed accordingly.