Special Needs Cruises
Accessible cruises for guest with special needs are available on most cruise lines. Policies and accessibilities vary by cruise line and by ship but all cruise lines do their best to accommodate guests with special needs. It is strongly recommended that you advise your agent at the time of booking what the details are of your situation so that you can be best assisted.
Please notify your agent at the time of booking if any of the following special needs exist:
- Wheelchair needing pier assistance
- Wheelchair accessible vehicles for transfers
- Service Dog
- Large Print Material
- Cannot Ascend or Descend Steps
- Assistive Listening Device
- Portable Hearing Room Kit
- TTY (Teletypewriter)
- American Sign Language Interpreting
- Sign Language Interpreting Tactile
Many ports offer easy access for wheelchairs and scooters; however a variety of conditions including gangway steepness, tenders, weather and sea conditions, and shore-side facilities may prevent guests who use mobility devices from getting on or off the ship. Guests must be able to take steps and use a collapsible manual wheelchair to board tenders. In most cases motorized wheelchairs and scooters cannot be taken on tenders. Please note that even if the ship is scheduled to dock at a pier situations may arise where the disembarkation process changes from pier side to tendering. Guests are unable to tender or disembark because of due to these circumstances, will not be entitled to a refund of credit for missed ports.
If you require the regular use of a wheelchair during the cruise, you would need to bring your own or rent one from a service provider. Following are two service providers that can assist you:
Following is special needs information that is specific to each cruise line. Please note that all information is subject to change at any time without notice so please contact your agent with specific requirements so that you can get accurate information for your ship, sail date and unique situation.