Call 24/7


Carnival Special Needs Information

Carnival is dedicated to offering the finest cruising experience to our guests with disabilities and special needs. Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience. A “Fun Ship” cruise vacation is perfect for people who have a special need for fun!

General Access
Not all ships include these amenities. Please contact Guest Access Services for specific ship information.

These features include
- Accessible elevators with reachable tactile controls and audible signals.
- Accessible staterooms with wide entry doors, accessible closet rods, shelves, safe, telephones and desks; and bathrooms with roll-in showers, grab bars and accessible lavatories. (Additionally, when requested by our guest prior to boarding, portable TTY kits are available for your stateroom.)
- All showrooms, lounges and dining rooms have accessible seating areas.
- Our ships include accessible public restrooms in addition to your stateroom’s bath.
- Our Nautica Spas offer accessible gym equipment.
- Guests unable to access our onboard spa may request to have a spa representative render services in their cabin.
- Laundry service, upon request is available for guests with disabilities.
- Specially trained service animals (e.g., seeing-eye and hearing-ear dogs) are permitted on board.

Guests who have any type of medical, physical or special needs should contact our Guest Access Services Desk.

Assistive Devices and Other Services
- TTY kits, which are available if requested prior to boarding, include a Text Telephone, Bed Shaker, Smoke Alarm, Door Knocker and Phone Amplifier.
- Guests using electric wheelchairs should contact the Information Desk for details on how to charge their batteries.
- Guests may bring their own oxygen tank for personal use, but should notify Guest Access Services prior to boarding.
- Medically related special dining requests should also be communicated to Guest Access Services upon booking your reservation.

Service Animals
Please note that many of our exciting ports of call have established strict entry requirements for certain animals. Therefore, guests with service animals who wish to disembark to visit our ports of call should contact Department of Agriculture to determine the policy of each destination regarding admission of service animals to that country. All dogs are subject to inspection at ports of entry and are governed by that port's Department of Agriculture, and may be denied access off the vessel.

Special Transfers
For transportation from the airport to the pier, Hydraulic Lift Transfers are available for guests with mobility impairments, if requested in advance. Standard transfer charges apply; there is no additional charge for the lift. Please contact Guest Access Services to arrange for special transfers.

Shore Tours
At certain ports of call, small boats known as tenders are used to transport passengers from the ship to shore. Whenever possible, Carnival will attempt to permit guests using wheelchairs to proceed. However, certain of these tenders may not be accessible to individuals using wheelchairs, or the status of the tendering process at a particular port or under certain weather conditions may prove difficult for a safe transfer to take place. In each case,it will be the decision of ship officials to determine, based on their evaluation of safety issues for our guests and crew, whether or not a guest using a wheelchair may board a tender. To obtain information about ports of call which require tendering, please contact Guest Access Services. Some ports of call may not be fully accessible to users of wheelchairs or for individuals with mobility impairments. Carnival will make every effort to work with you to help you identify shore tours to meet your needs. Carnival pamphlets describing the list of shore options are available by calling Guest Access Services.

Legal • Privacy • Contact Us    ©2016