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Royal Caribbean Special Needs Information

There's a wonderful world of adventure awaiting you and there's no one that can bring it to life like Royal Caribbean International. We've always believed that discovering and exploring the world around us is something that everyone should be able to enjoy, and over the years we've been an industry leader in providing the finest cruise vacation experience for all of our guests. And today we're making an even greater commitment to this goal than ever before. Royal Caribbean has begun a multi-million dollar access project to upgrade and add to our offerings over the next three years.

We're striving to make sure that every aspect of the cruising experience, from relaxing and exercising on deck, to dining and enjoying our spectacular shows, to enjoying fascinating and exciting shore excursions, can be enjoyed by one and all. We also realize that every guest's needs are different and we work hard to assure all guests' needs are met. Please make sure your travel agent contacts our Access Desk to customize your accommodations to meet your specific needs. For additional information call the Access Desk at (800) 722-5472 x34492 (voice/TDD), fax us at (305) 539-6666 or e-mail us at specialneeds@rccl.com or contact your local travel agent.
Our goal is to make all our guests as comfortable as possible, both on and off the ship. Our spacious corridors accommodate 180° turns for wheelchairs. Most decks are accessible through automatic doors, and all public rooms feature entrances with gradual inclines. We provide accessible staterooms ranging from 159 square feet to 298 square feet, offering a five-foot turning radius in sleeping areas, bathrooms and sitting areas for easy maneuverability.

Services Provided
Early boarding
Cruise transfers utilizing a specialized van with lift
Boarding and departure assistance
Scooter access
Hydraulic lifts for one pool and one Jacuzzi throughout the fleet
Accessible tender system
Accessible Blackjack tables in the casino
Accessible Guest Relations Desk
Accessible pool lounges
Deck plans that show accessible paths of travel

Accessible Stateroom Features
Stateroom door width: 32"–34" (vessel dependent)
Bathroom door width: 32"–34" (vessel dependent)
No door sill to get into the stateroom
Ramped bathroom thresholds
Bathroom grab bars
Lowered sink and vanity
Roll-in showers
Fold-down shower stool
Hand-held shower heads
Lowered closet bars
Refrigerator in stateroom (upon request)
Raised toilet seats (standard, 17.5";taller raisers available)
Accessible balconies (selected staterooms)
Lowered safes for easy access (not including Empress of the Seas, Sovereign of the Seas, Majesty of the Seas and Monarch of the Seas, where safes are located at Guest Relations)
We're determined to make the cruising experience as convenient and enjoyable as possible for guests with visual impairments. Our staterooms, dining areas and public areas are designed to incorporate Braille or voice recognition software wherever possible. Our crew and staff are on hand to assist in every way.

Accommodations Include:
Braille and large-print menus
Service animals allowed onboard, a 4' x 4' wooden box with cypress mulch is provided
Braille/tactile signage
Braille elevator buttons/audio call signals
Voice recognition software available at Royal Caribbean's online Internet cafés
Daily Cruise Compasses available in large print and Braille
Cruise Services Directories available in Braille

Early boarding available for orientation tours. There's been much technology developed to assist guests with hearing impairments and at Royal Caribbean International, we've made every attempt to employ it wherever and whenever possible. We can also provide Sign Language interpreters upon request. There's no reason why everyone can't enjoy the Royal Caribbean cruise vacation to the fullest.

Features/Accommodations Available:
A portable kit is available upon request. It includes TTY (Text Telephone)/TDD (Telecommunication Device for the Deaf), Alertmaster and a strobe alarm. The TTY in your stateroom interfaces with the TTY at the Guest Relations Desk to meet all your in - stateroom needs. The Alertmaster alarm clock features under-mattress or under-pillow vibrator, while lights on the Alertmaster monitor the following: doorbell, telephone ringing, alarms and other sounds.

Amplified telephones are available in the staterooms and public areas.

Infrared systems are located in the Main Show Lounge and in the Royal Promenade on Voyager-class vessels. Sign Language interpreters will be provided upon request to all guests who utilize American Sign Language as their primary means of communication. Closed-captioned televisions are available in all staterooms across the fleet (if you are sailing on Monarch of the Seas, Majesty of the Seas or Sovereign of the Seas, please request one from the Access Desk prior to sailing).

All videos produced by Royal Caribbean International are closed-captioned.
Guests with medical impairments that require the use of dialysis or oxygen should contact the Access Desk to discuss policies and procedures for bringing the appropriate equipment onboard.

Dialysis
Guests requiring continuous ambulatory peritoneal dialysis are welcome to board all Royal Caribbean International vessels. However, Royal Caribbean does not have the ability to assist or administer hemo-dialysis treatments. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact the Access Desk for more information on policies and procedures.

Oxygen
All types of oxygen are permitted onboard. Please notify the Access Desk as to quantity, type and delivery schedule. Each vessel has a different storage policy, however, you will be able to keep some or all of your cylinders in the stateroom.



 
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