Accessible Cruises on Celebrity Cruises
Celebrity Cruises for Guests with Special Needs
Celebrity Cruises is committed to providing all its guests with an unrivaled cruise vacation and offers accommodations for guests with disabilities including mobility disabilities, medical needs, Visual and hearing impairments and is autism friendly. Service Animals are welcome onboard all ships except those sailing to the United Kingdom (UK) due to DEFRA regulations.
Every ship in the Celebrity fleet was designed with your every need in mind. You'll find wide, spacious corridors, to allow 180° turns for wheelchairs. Most decks are accessible through automatic doors, and all public rooms feature entrances with gradual inclines. Complimentary wheelchair assistance is provided for embarkation and disembarkation only.
If you would like to have a wheelchair during the cruise, a limited supply of wheelchairs is available. Please let one of our agents know at the time of booking is a wheelchair is required. To ensure you will have a wheelchair or scooter onboard, you may bring your own or rent one in advance. You may bring and use wheelchairs, mobility scooters and other assistive devices onboard Celebrity ships but, due to safety regulations, Segways may not be used onboard.
Assistive devices including mobility scooters must be stored and recharged in your stateroom so fire doors, corridors and elevator lobbies are kept clear for emergency evacuation. When parked throughout the ship, they must be parked out of the way to allow safe and easy access by other guests and crewmembers.
Assistive devices should fit through a standard stateroom entry doorway which is at least 23 inches wide. Accessible staterooms are offered on a first come, first serve basis, which have wider doors which are at least 32 inches wide and may accommodate larger devices. If you have an assistive device larger than 32 inches wide, please contact Celebrity Cruises Access Department for assistance.
Note: Crewmembers are not permitted to lift assistive devices.
For additional details on prearranged mobility equipment rentals, please contact:
- Phone: 888-494-7303
Dialysis & Oxygen Needs
Celebrity Cruises accommodates guests with medical conditions that require the use of dialysis or oxygen. These guests should inquire in advance about the policies and procedures for bringing the appropriate equipment onboard.
Guests requiring continuous ambulatory peritoneal dialysis are welcome to board all Celebrity Cruises vessels. However, Celebrity Cruises does not have the ability to assist or administer hemo-dialysis treatments. Guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact us for more information on policies and procedures.
All types of oxygen are permitted onboard. Please notify us as to quantity, type and delivery schedule. Each vessel has a different storage policy; however, you will be able to keep some or all of your cylinders in the stateroom.
Visual & Hearing Impairments
Celebrity has made the cruise experience as effortless as possible for guests who are blind or have low vision. Braille signage and elevator buttons are available on Celebrity Solstice® Class ships, Celebrity Constellation®, and Celebrity Infinity®. In addition, the crew and staff are on hand to assist in every way at any time. Qualified Readers are also available onboard for guests who are blind or have low vision. Select crewmembers have been trained as Qualified Readers to read written material such as the daily Celebrity Today newsletter and shore excursions information. Waiters will also read dining menus upon request. To request Qualified Readers for your cruise, please contact Guest Relations upon boarding.
Celebrity welcomes service dogs on all ships. Please note that pets are not accepted onboard any Celebrity ship. A service dog is defined as "any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability." Service dogs are not considered pets. Evidence that a dog is a service dog is helpful, but not required (such as identification cards, other written documentation, presence of harnesses and/or tags or the credible verbal assurance of the person with a disability using the animal).
A 4 feet by 4 feet relief areas with cypress mulch is provided to accommodate service dogs. Sod for sailings from the U.S. can be provided if it requested in advance and is available. Relief areas are provided on a shared basis with other service dogs onboard. Please note that The Lawn Club on Solstice class ships is not designated as a relief area. Please notify us at time of booking but no later than 30 days prior to sailing if a service dog relief area is needed.
Service dogs are permitted to accompany the person with a disability in all public areas, including dining venues. While in public areas, service dogs must be on a leash, harness, or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools or spas. Care and supervision of the service animal is the sole responsibility of the owner. The ships are not required to provide food or care for the animal.
Guests may bring a reasonable quantity of food and bowls for the dog onboard the ship at no additional charge. If refrigerated space is needed, notify our Access Department at time of booking, but no later than 30 days prior to sailing.
Guests are responsible for obtaining all required permits for service dogs to depart the ship in ports of call and at the final destination. Guest must carry a copy with them on the ship, and leave a copy with the Guest Relations Desk after boarding the ship.
If the guest chooses to disembark the ship at a port at which the service dog must remain onboard, the guest must make arrangements to ensure that the dog is cared for. Note that the ship's staff is not required to care for the dog, nor can the dog be left in the stateroom unattended.
Guests are responsible for the behavior or damage caused by their service dog. A cleaning fee may be charged to the guest's shipboard account. If the service dog's behavior creates a fundamental alteration or a direct threat to safety, the dog may be denied boarding or removed from the ship along with the owner at the guest's expense. Examples include: growling, barking excessively, initiating unsolicited contact, biting other guests and/or crewmembers, failure to use designated relief areas, sitting on furniture, eating from the table, etc.
Celebrity Cruises accessible staterooms are designed with wider doors, roll-in showers, grab bars and other special features for guests with mobility disabilities and other disabilities that require the use of the accessible features of that stateroom. Accessible staterooms are held for people with disabilities until all other non-accessible staterooms in that category are reserved. Upon reserving an accessible stateroom, guests must acknowledge the need for the accessible stateroom by completing a Guest Special Needs Form. If a guest is booked in an accessible stateroom and they do not have a mobility disability or other disability that requires the use of the features that are provided in the accessible stateroom, they may be moved at any time to a non-accessible stateroom in order to accommodate a guest with a disability.
Accessible Stateroom Features:
- Wider doors with automatic doors on ships
- No doorsill to get into stateroom
- Ramped bathroom thresholds
- Bathroom grab bars
- Lowered sink and stateroom vanity
- Roll-in showers with fold-down shower bench and hand-held showerheads
- Lowered closet rods
- Accessible balconies (selected staterooms)
* Five-foot turning radius available in accessible staterooms in most configurations. Exception: Inside accessible stateroom on ships in split bed configuration where a turning space (T-turn) is available.
Automatic stateroom doors (available on Solstice-class ships only).
Accommodations for guests with special needs can vary by cruise line and by ship and changes can be made at any time without notice. It is important that you advise your agent at the time of booking about any disabilities or special requirements that you may have so that your needs can be assessed accordingly.